Shipping policy

McORE Shipping Policy

This policy explains how orders from mcorefit.com are processed and delivered.
If you have any questions, please contact our support team at info@mcorefit.com.

Order Processing & Delivery Time

  • Space Series Reformers: Estimated delivery is typically 4-8 weeks after your order is confirmed. Local pickup is also available in San Marcos, San Diego County, California, by appointment.
  • MOFORMER Plus Pre-Orders: Estimated delivery is 10–12 weeks after full payment. From the initial deposit to final payment, we typically allow 4–8 weeks as part of our built-to-order lean manufacturing process.
  • Other In-Stock Products: Unless otherwise specified on the product page, estimated delivery is typically 2-4 weeks.

Delivery times are estimates and may vary depending on product availability, destination, and carrier schedules. We will notify you promptly in case of any unexpected delays.

Shipping & Delivery Options

    • Standard Delivery: Products are shipped curbside. Customers are responsible for moving the unit inside. For Space Series and other standard reformers, we recommend this option as the reformer arrives largely pre-assembled and can be ready to use with only a few accessories or components to install. We recommend having at least two people available to receive and move the reformer.
    • White Glove Delivery (U.S. only): Available within 60 miles of major metropolitan areas and includes delivery, placement, and assembly. We primarily recommend this option for MOFORMER Plus, which requires more involved assembly and typically takes approximately 1.5 hours to set up.

To request White Glove Delivery:

  1. Complete your order online.

  2. Email info@mcorefit.com with your order number and subject line “Inquiry to Upgrade to White Glove Delivery.”

  3. Our team will confirm eligibility and provide upgrade instructions.

Once your unit arrives in your area, a technician will contact you via text and email to schedule assembly. Please ensure you are available at the confirmed time — rescheduling may require an additional fee.

Large & Multi-Unit Orders

For orders of $10,000 or more, or 3 or more units, shipping may not be calculated automatically at checkout. Our team will prepare a customized shipping quote based on the order size and delivery location to provide the most accurate and cost-effective shipping option.

Please contact info@mcorefit.com for a shipping quote or assistance with your order.

International Orders

  • International shipments may be subject to import duties, VAT, or taxes, which are the responsibility of the customer.

  • Fees vary by country; please check with your local customs office before placing an order.

  • McORE cannot pre-calculate or cover these charges.

Tracking Your Order

Once your order is dispatched, you will receive a confirmation email with tracking details or we will share you via Email.